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How 9ooo Handles Your Personal Information

At 9ooo, the way we collect, store and use your personal data is governed by a clear set of rules — and this page lays all of them…

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9ooo How 9ooo Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of what we hold, or need to correct something on your account, our privacy support paths are open around the clock. Choose the channel that works best for you — we aim to respond to all privacy-related requests within 48 hours of receipt.

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Email Privacy Support

Send your data request or privacy concern to our dedicated privacy address. Include your registered account email so our team can locate and verify your record quickly before processing the request.

Live Chat on 9ooo.vip

Open the live chat widget on 9ooo.vip and select the Privacy or Data Request option from the menu. Our agents are available 24 hours a day and can escalate your query to the data team directly.

In-Account Help Centre

Log into your 9ooo account, navigate to Settings, then Help, and submit a privacy ticket from there. This route auto-attaches your account ID so the review process starts without any back-and-forth.

DATA HANDLING PRACTICES

Six Ways 9ooo Protects Your Privacy

Our approach to data protection is built on specific, checkable practices — not vague promises.

Encrypted Account Storage

Your registration details — name, email, phone number — are stored using encryption at rest. No 9ooo staff member can read your password; it is hashed before it ever reaches our database, keeping your login credentials private.

Payment Data Handling

When you transact via UPI, Paytm or PhonePe, we record only the reference ID and amount — not your full UPI handle credentials. Raw payment credentials are processed by the payment gateway and never stored on our servers.

Cookie Disclosure

We use session cookies to keep you logged in, analytics cookies to understand which pages load slowly, and preference cookies to remember your language setting. You can manage non-essential cookies from the cookie banner on 9ooo.vip at any time.

Data Retention Periods

Account data is retained for as long as your account is active and for a defined period afterwards, in line with applicable law in your jurisdiction. Once the retention window closes, data is securely deleted or anonymised — we do not hold it indefinitely.

Your Right to Access

You can request a full export of the personal data we hold on you at any time. Submit the request through live chat or the in-account Help Centre, verify your identity, and we will provide a structured data file within the timeframe required by applicable law.

Third-Party Data Sharing

We share your data only with partners who are necessary to run your account — payment processors, fraud-screening services and hosting infrastructure. Each partner is contractually bound to use your data solely for the purpose we specify, not for their own marketing.

Your Privacy Questions, Answered by 9ooo

Below are the questions our account holders in India ask most often about how their data is handled on 9ooo.vip. If your question is not covered here, reach out through live chat or the in-account Help Centre and our privacy team will respond directly.

We collect your name, email address, phone number and any identity documents you submit for account verification. We also log your deposit and withdrawal transactions, including UPI and Paytm reference IDs, and standard technical data like your IP address and device type.

We share data only with the payment processors handling your UPI, Paytm or PhonePe transactions, our fraud-screening partners, and the hosting infrastructure that keeps the platform running. No data is sold to advertisers or unrelated third parties under any circumstances.

After your account is closed, we retain your data for the period required by applicable law in your jurisdiction. Once that period ends, your records are either securely deleted or anonymised so they can no longer be linked back to you personally.

Submit a data access request via live chat on 9ooo.vip or through the Help Centre inside your account. Verify your identity when prompted, and we will deliver a structured export of your personal data within the timeframe set by applicable law.

Yes. If your data is inaccurate, contact our privacy team through email or live chat and we will correct it. Deletion requests are handled in line with local law — some data may need to be retained for a legally required period before it can be removed.

We use session, analytics and preference cookies. Session cookies are essential for keeping you logged in; the other categories are optional. You can review and adjust your cookie preferences at any time using the cookie banner displayed on 9ooo.vip.

No. When you transact via UPI or PhonePe, only the payment reference ID and the transaction amount are stored on our side. Your actual payment credentials are processed by the respective payment gateway and never written to our servers.

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